Rujukan Laman

How freecuci365 Handles Your Personal Data

At freecuci365, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how you…

Data collected only as neededYour right to access and deleteEncrypted account storageTouch 'n Go & GrabPay transaction privacyContact us to update your data
Explore the Lobby Read FAQ
freecuci365 How freecuci365 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a correction, or need to raise a data-related concern, our privacy support team is available seven days a week. You can reach us through live chat on freecuci365.app, by email, or via our in-app messaging channel. Responses to formal data-access requests are handled within 14 working days in line with applicable Malaysian personal data protection requirements.

Team online

Live Chat

Start a conversation directly on freecuci365.app. Our privacy support agents are available daily and can handle data-access questions, correction requests, and account-data queries in real time.

Email Support

Send a detailed written request to our privacy team by email. We acknowledge all emails within one business day and aim to resolve data-access or deletion requests within 14 working days.

In-App Messaging

Log in to your freecuci365 account and use the in-app message centre to raise privacy concerns. Your message is linked to your account record automatically, speeding up verification and response.

DATA HANDLING STANDARDS

See How We Protect Your Account Data

freecuci365 applies a layered approach to data security: encryption at rest, encrypted transmission via TLS, and access controls that limit which internal teams can view personal account details.

Data Collection Scope

We collect only what is necessary: your registration details, payment method references from Touch 'n Go, GrabPay, Boost and FPX, session logs, and communication records. Nothing beyond operational necessity is retained.

Cookie Usage

Cookies on freecuci365.app maintain your login session, remember display preferences, and support fraud-detection checks. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security Measures

Your password is stored as a salted hash — we never hold it in plain text. Two-step verification is available on your account settings page and we recommend enabling it to protect against unauthorised access attempts.

Data Retention Period

Account data is kept for as long as your account is active and for the period required under Malaysian financial and personal data regulations thereafter. Once the retention window closes, records are permanently deleted from our servers.

Your Access Rights

You have the right to request a copy of all personal data we hold about you, ask for corrections to inaccurate records, or request deletion where no legal retention obligation applies. Submit requests via live chat or email.

Third-Party Data Sharing

We share data with payment processors like Touch 'n Go and GrabPay only as far as needed to complete your transaction. We do not sell personal data to advertisers or unaffiliated third parties under any circumstance.

Answers to Common Privacy Questions

We have gathered the questions our account holders ask most often about data privacy on freecuci365. If your question is not answered here, reach our privacy team through live chat or email and we will respond within one business day.

We collect your name, email address, phone number, and the payment method reference tokens generated by Touch 'n Go, GrabPay, Boost, or FPX when you make a transaction. We do not store wallet passwords or full bank credentials.

All data is encrypted at rest using industry-standard encryption and transmitted over TLS. Internal access to personal account records is restricted to staff with a verified operational need, and access logs are audited regularly.

Yes. Submit a data-access request via live chat or email with your registered account details. We will verify your identity and deliver a copy of your stored personal data within 14 working days.

Contact our privacy team by live chat, email, or in-app message. Where no legal retention obligation prevents deletion, we will remove your personal data and confirm completion in writing within 14 working days.

Data is shared only with payment processors — Touch 'n Go, GrabPay, Boost, FPX — strictly to process your transactions. We do not sell, rent, or trade your personal data with advertisers or unrelated companies.

We retain your data for as long as your account is open and for the period required under applicable Malaysian financial and personal data regulations after closure. Once that period ends, data is permanently deleted.

Where local law permits, you have the right to access, correct, and request deletion of your personal data. You may also withdraw consent to certain data uses. Contact our privacy team to exercise any of these rights.

Related Pages

freecuci365 Malaysia FAQ About Us freecuci365 App freecuci365 Login